多名網民今日在渣打銀行香港的Facebook專頁留言,指自己的渣打信用卡遭盜用,有人指在幾分鐘內連續被盜刷十多次。多次致電電話真人客服無人接聽,求助無門,有人更指已等候3小時。有人到分行查詢,不過分行職員同樣未能致電信用卡部門熱線。
有被盜用信用卡的苦主表示,自己曾到渣打分行查詢,職員稱未能確認是否集體資料外洩。分行職員同時表示也未能致電信用卡部門熱線,目前只能幫受影響用戶發電郵給信用卡部門跟進,並表示信用卡部門會在兩天內致電用戶核實個人資料,及後會重新發卡和全數退還涉及款項。
從網上留言可見,目前撥打渣打銀行熱線,輔候多時仍未獲職員接聽。有網民提醒苦主可先登入該行手機App的網上理財服務鎖卡。有苦主表示「啱啱比人幾分鐘內連續盜用左16次」,亦有苦主稱「嚴重懷疑渣打用戶資料外洩。打hotline等足2小時終於接通」,另有人指「尋晚10:30通知有單USD18.56交易,即刻係APP鎖卡,今日中午先打通Hotline」。
來源:HKET、渣打銀行Facebook
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