水務署及中電因疫情減少抄錶 水電費或會過高 用戶上訴方法一覽

文: Ling Kwok
2020.07.27

因疫情關係水務署暫停抄水錶服務,改以電腦系統估算水錶讀數,而中華電力公司(中電)亦宣佈賬單派遞及抄讀電錶服務將受疫情影響,所以水電費易有出現估算失誤變高的情況出現,現提供上訴方法予用戶。

水費:

水務署因疫情影響,2月起沒有抄錶,所以水費單上只是估錶,度數上會寫上「E」字,恢復抄錶後就會寫上「A」字,若水費太貴,有兩個方法上訴。

一、圈上水費單上E尾的數字,並寫下「懷疑估錯引致水費高」,可先繳交費用並傳真到28027333,水務署計算後,費用將會於下期帳單再調整;如不繳交今期水費,可再寫上「凍結水費」,再傳真到28027333,收到新水費單才交水費。

二、致電客戶中心熱線28245000,經語音指示按「1>0>2」,接通後再向職員反映。

電費:

因新冠肺炎,中電減少抄讀電錶。電費帳單上所示的平均每日用電量上,如顯示「E」字代表當月以估錶計算。若電費太貴,亦可上訴。

一、市民在安全情況下可看到電錶讀數即可自行報錶,自助報錶方法及表格>按此<參考。

二、如對電費有懷疑,可>按此<填寫網上查詢表格,或者致電客戶服務熱線2678-2678查詢,服務時間為周一至周日,上午9時至下午6時;緊急服務熱線2728-8333,維持每日24小時服務。

來源:中電、水務署

緊貼最新疫情消息

最新疫情消息
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